Information on the safe and health operations of our hotel
Dear Guest,
Maistreli Hotel Apartments in Stoupa Messinia, Greece continues operations. We are here to provide you with exceptional accommodation experiences attaining the adequate hygiene, safety and operational methods. We feel it is important to reach out to you the actions we are taking to keep our facilities safe and healthy. Our team carefully follows the adequate cleaning, sanitation and disinfection protocols.
Given the current concerns related to the new coronavirus 2019 (covid -19), we have established new rules that, along with the adequate sanitation protocols, safety methods and operation procedures, guarantee the well-being of our guests during their stay with us. These rules include:
- New arrival – departure times:
Arrival after 15.00 departure until 11.00 (to ventilate the room by the previous customer) - We advise our guests to keep one and a half (1.5) meters distancefrom the person next in line while approaching any indoors help-desk (reception).
- Queuing at reception during check-in / check-out must be avoided
- Disinfection of keys – their placement in a special container for disinfection.
- Prohibition of entering the rooms to non-residents
- There is special medical kit available for the event, such as disposable gloves and masks, antiseptics, cleaning wipes, apron, long-sleeved robe, laser thermometer.
- Full customer file
- In the reception desk there is an antiseptic for use by the customer
- Regular disinfection of all common areas
- We are sorry but the bar of our hotel will remain closed
Floor services (cleaning, disinfection, housekeeping), rooms and common areas:
- Cleaning and disinfection program based on EODY instructions
- Plexiglass windows placed at reception
- Meticulous cleaning and very good room ventilation during the hours between stays
- Fabric surfaces (eg furniture upholstery) are cleaned with a steam appliance
- placement of individual antiseptic fluids in each room
- UV lamps used as disinfectant
- The daily change of sheets, pillowcases and towels should be avoided and only carried out only upon the request of guests.
Warehouse-washing machines:
- Strict observance of hygiene rules by the staff involved in the sorting of dirty linen using the
appropriate MAP (special disposable apron over the uniform, gloves and mask) - Used fabrics, bedding and towels are placed in special, closed, marked bags or sacks in order to
be transported to the laundry areas. - Careful separation of unclean and clean linen areas
- washing temperature 70+ degrees
- When storing clean clothing, care is taken to keep it in good and clean condition.
- Air conditioning and space ventilation
The provisions of the relevant circular of the Ministry of Health ‘’Taking measures to ensure
public health from viral and other infections during the use of air conditioning’’ with
emphasis on non-recirculation of air and good natural ventilation in rooms and other operating
systems (shutdown air conditioning when the doors are open).
Common areas (open and closed):
- Marking to remind customers to keep their distance
- In the toilets, users are advised to empty the basins of the shared toilets with the lid closed.
Based on the guidance we have received and our general state of readiness, we are confident our operations continue to be safe and ready to serve our guests.
We value each guest that honors us with a visit to our destination.
Yours sincerely,
Panagiotis Barbetseas
Hotel Manager
